Refund policy

Ordering is not open yet. This page explains how returns and refunds will work once VOUS orders begin.

Coffee is a food product, so opened bags cannot be returned. If something is not right with your order, we will make it right.

Damaged, incorrect or missing items: contact us within 48 hours of delivery with your order number and a photo. We will replace the item or refund it, whichever you prefer.

Unopened bags: may be returned within 7 days of delivery in their original sealed packaging. Once we receive and check them, we refund the price of the coffee to your original payment method. Delivery fees are not refunded, and return delivery is arranged by the customer unless the return is due to our error.

Gifts with a personal card: because the card is printed for you, personalised gifts cannot be returned unless damaged or incorrect.

Refund timing: refunds are issued within 5 business days of approval; your bank may take a few more days to show it.

To start a return or report a problem, write to admin@vouscoffee.ae or use the contact page.