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FAQ
Everything about VOUS gifts, coffee and delivery.
What is in a VOUS gift?
Four 250 g bags of whole-bean specialty coffee, chosen by you from the VOUS selection, presented in an ivory gift box with sleeves and a card carrying your own words. You can repeat a coffee or mix all four.
How does the personal message work?
In the gift builder you write a message of up to 500 characters, with optional To and From lines. Line breaks and Arabic, English or other scripts are kept exactly as you type them. You can preview the card before adding the gift to your bag, and edit it again from your bag.
How much does a gift cost?
A gift is priced as the four coffees you choose. The box, sleeves and card are included at no extra charge.
Can I buy a single bag?
Yes. Every VOUS coffee is available on its own as a 250 g bag of whole beans.
Where do you deliver, and how long does it take?
We deliver across the United Arab Emirates in 3–5 business days. Delivery is AED 25 and free on orders of AED 200 or more. We do not ship internationally yet.
When will ordering open?
We are preparing the first VOUS roast. Leave your email in the sign-up at the bottom of any page and we will tell you the moment ordering opens.
How do I contact VOUS?
Write to us through the contact page and we will reply within one business day.